What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uh oh - my form won't load!

    Asked by EllenIClark on February 19, 2015 at 12:35 PM

    I just wrote to you to say that I just upgraded to the premium account. I had received an email saying that I was exceeding the number of submission, etc. I upgraded right away because it said that if I didn;'t, my account would terminate tomorrow at noon.


    But now I can't get any of my JotForms to load! Did you do something to them before I had a chance to upgrade? I acted on the email within a few hours and it said they wouldn't be deactivated until tomorrow!


    Help! I really need for these forms to be working right now - time-sensitive issue.


    Thank you.

    Ellen Clark 614-457-7540  ellenclark@gmail.com

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    JotForm Support Manager

    Answered by Jeanette on February 19, 2015 at 01:43 PM

    Hello Ellen. I just checked some of your forms and they all load with no problem:

    Educator Hall of Fame

    Bearalums Update Information

    Bearalums Military Alums

    If the problem continues, please give us more details such as type of browser where the problem shows, type of device (mobile, pc, etc)