I need to make a survey only one month but the premium package is monthly

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    Maria luisa Herrera 
    Asked on February 19, 2015 at 01:50 PM

    Hi,

    I need to make a survey only one month but the premium package is monthly,

    but it says that I don´t have more space,

    I would pay for a month, but I don´t need the service for the rest of the year...

    Do you have a solution for me,

     

    regards,

     

    Maria Luisa

  • Profile Image
    Mike
    Answered on February 19, 2015 at 04:04 PM

    Thank you for contacting us.

    The accounts can be upgraded/downgraded at any time. You can subscribe to the monthly subscription and cancel it during the first month (so you will have only one month of the premium service).

    The current upload space is most likely related to submissions in deleted form. The form is currently in a Trash folder, so you can delete it in order to clear the space. Note, that associated submissions and their files will be permanently deleted in this case.

    Please feel free to contact us if you need any further assistance on this.