What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I do not receive emails

    Asked by Nabila  on February 19, 2015 at 02:28 PM

    i do not receive any emails from the form 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on February 19, 2015 at 04:35 PM

    I see that the emails are getting failed to this email address from your JotForm. I've checked if the email address is in our bounce list, but it is not. Could you try changing the sender email in email setup wizard to the other JotForm email id noreply@jotform.com to further investigate the issue?

    Also, please check the guide below that can help you in troubleshooting email delivery issues. 


    Please follow the steps in the guide and let us know if the issue still persists. We will be happy to look into this issue further.