Missing the Credit Card field label when in Preview

Hi again, for some reason the CC info label fields aren't showing in preview - only the top line for name. Any ideas on fixing that? Thanks!

Hi Cynthia,

Thanks for reaching out to Jotform Support. Could you please confirm the form URL in order to verify this issue?

Once we hear back from you, we'll be able to help you with this.

Yes, here it is! https://form.jotform.com/231456256270050 thanks so much

Hi Cynthia,

Thanks for sharing the form URL. I viewed your form and I was able to reproduce the error. Upon checking your form settings, I see that you have not connected your form to any Stripe account which is causing the error. To fix this, please make sure that you finish the Stripe integration. Doing that is easy. Let me show you how:

1. In the Form Elements, click on Payments.
2. Looks for Stripe and click the 3 dots beside it.
3. Choose Payment Settings.
4. Click Connect on the window on the right side.

After clicking on Connect, the system will prompt you to log in to your Stripe account. Please review our guide on How to Integrate Stripe With Jotform for more details.

Give it a try and let us know if you need any other help.

ahh perfect, that did it. thank you!

Hi Cynthia,

Thanks for getting back to us. I moved your other question to a new thread and will help you with that here.

Reach out again if you have any other questions.