I need assistance with show/hide conditions

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    Asked on February 19, 2015 at 05:18 PM

    I run into trouble when trying to hide and show different elements of a form based on user choices.

    In my current example I want the user to make a radio button choice (contact center, programming, billing, IT, business dev.). 

    If no radio button is selected I don't want the user to be able to see the 'comments' element or be able to submit the form.

    For Contact Center, I want to show the 'Comments' element.

    For Programming, I want to show the 'Comments' and 'Important' elements.

    For Billing, I want to show the 'Comments' and 'If caller needs to make payment' text elements.

    For IT, I want to show the 'All IT issues must' text element and show nothing else on the form. 

    For Biz Dev, I want to show the 'Comments' and 'If caller wants to cancel' text elements.

    The problem is these show and hide conditionals interact in unpredictable (to me) ways. Sometimes it seems to depend on their order. But the drag and drop conditional rearranging feature on Jotform is hinky. It often refuses to remember my reordering even after I've saved. So it's not even simple to rearrange to test HOW the conditionals interact!

    Please help!

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    Answered on February 19, 2015 at 06:46 PM

    Please check the following cloned version of your form: http://form.jotformpro.com/form/50496609910965 I think I was able to make it work the way you described.

    If the form works for you, feel free to clone it to your account.

    If I missed something, please let us know so we can fix it.
    Thank you.

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    Answered on February 20, 2015 at 11:12 AM


    That is perfect, thank you. Can you tell me what you did to make it work? I'd like to be smarter next time, the show / hide thing always gets me.

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    Answered on February 20, 2015 at 01:11 PM


    Thanks for your reply.

    You should be able to compare and view everything on the conditions wizard.

    Most of the conditions uses multiple actions.

    As well as 'Hide Multiple'.

    Furthermore, you can also click on the field conditions icon to show all the conditions associated to that field.

    If there's anything I've missed, let us know so we can assist you further. Thanks!