What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I downgrade my account?

    Asked by mistercoop on October 20, 2011 at 09:07 PM

    I don't see a way to downgrade my account. What's up with that.


    I need to downgrade the account immediately. Please provide directions.


    Charles Cooper


  • Profile Image

    Answered by paoloumali on October 20, 2011 at 11:38 PM



    To downgrade your account:

    1. Please go to 'MyForms'

    2. At the bottom right, click 'Account Settings'.

    3. In the new page, click 'Cancel', that will redirect you to either PayPal or Plimus where you can unsubscribe.


    I can see in my end that your account is scheduled to downgrade on the 17th of this month.

    If you need further help, please let us know. Thank you!