What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do it manage my disk space? The meter shows that something is in it. But I can't view it.

    Asked by glmvf on October 20, 2011 at 11:03 PM
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    Answered by paoloumali on October 20, 2011 at 11:46 PM

    Hi,

    Submissions are the ones that occupy your disk space especially those that include files uploaded by your customers/visitors.

    As long as you don't delete them, they will use your disk resource.

    To view submissions for each form, you may do the below steps:

    1. Click 'MyForms'

    2. Hover over or select the form in question, then click 'Submissions' in the top toolbar.

     

    At the bottom right, you will always have a list of recent forms. Hovering over any will show you a link for the 'Submissions' too.

    If you need further help, let us know. Thank you!

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    Answered by glmvf on October 21, 2011 at 05:44 AM

    I was testing the submission by doing it filling iut then sending the form along with a file. Even after I deleted it, the meter shows something is occupying the disk space. 

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    Answered by glmvf on October 21, 2011 at 06:02 AM

    By the way, after clicking the submit button, it went to the Paypal page. But I didn't login into Paypal to complete the payment transaction. Yet, jotform shows there was a payment submission. This will create a serious problem if someone said I submitted a payment when they didn't. 

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    JotForm Support

    Answered by NeilVicente on October 21, 2011 at 06:11 AM

    @glmvf

    Your form has a pending submission with an incomplete payment. This submission contains a file "June_13_2011_(Show_Cause_date_moved).wmv" which is the reason why something is occupying your account's disk space.

    Submissions with unsuccessful payments are tagged as pending and will not go directly to your submisions list, but rather to the incomplete payments list, still inside the form's submissions page.

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    Answered by glmvf on October 21, 2011 at 06:42 PM

    I deleted the pending submission, yet the meter still indicates that something is in it. Does Jotform have to reboot my account to make the meter show zero or empty?

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    JotForm Support

    Answered by Mike_T on October 21, 2011 at 06:52 PM

    I have refreshed upload value and now it is showing the correct result. Please re-check this from your side.

    Thank you very much for using our services.