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  • Profile Image

    Multiple notification is received for every form submissions.

    Asked by davibiel on February 19, 2015 at 09:57 PM

    Good Night,

     

    In recent weeks, we have received dozens of duplicate forms, in some tripled and quadrupled occasions. What's happening?

    Please resolve this issue.

     

    Clayton Leal

    Page URL:
    www.maquinadecartao.com.br

    Screenshot
    duplicate forms and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 20, 2015 at 12:01 AM

    Hello Clayton,

    I'm sorry for the trouble caused to you.

    I did check our email logs and did not find any trace of multiple emails being sent for the same submissions. Have you receive multiple emails only for few submissions or you continue to have this issue.

    I have cleared your form cache and sent you a test submission. Can you please check and let me know if you have again received multiple emails? Our email log says the submission email was sent only once. Please check the log below:

    [2015-02-20 00:00:21] Submission #300217620861545226 Form #40055179668967 SENT to credenciamento@maquinadecartao.com.br from noreply@jotform.com via AMAZONSES

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by davibiel on February 20, 2015 at 12:09 AM
    Hello,Olá,

    The form submitted by you arrived just one. The site that is more problem is the www.maquinadecartao.com.br
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    JotForm Support

    Answered by ashwin_d on February 20, 2015 at 05:49 AM

    Hello davibiel,

    I did check your web page where you have embedded your form and I did not find any issue with that. I would suggest you to please monitor your form and get back to us if the issue persists.

    I have also sent a test submission from your web page as well, please check if you have received multiple submission emails.

    Thank you!