What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Express Checkout: You are not signed up to accept payment for digitally delivered goods

    Asked by paperandlace on February 19, 2015 at 10:01 PM

    Hi, when I test my paypal integration I get the attached, please let me know what I need to do as Paypal said it should all be fine?

    Thanks :)


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    Answered by Ben on February 20, 2015 at 08:30 AM

    Thank you for contacting us, but in this case it the error is not caused by anything you did on your jotform or with our system, the actual issue is with your PayPal account not being enabled to accept this.

    Unfortunately there is no option that you can tick and have it running, you will need to contact PayPal support and they will be able to turn it on for you.

    Please take a look at this page on PayPal: https://developer.paypal.com/docs/classic/express-checkout/digital-goods/IntroducingExpressCheckoutDG/