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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submissions

    Asked by mellabobella on October 21, 2011 at 01:14 AM

    Hi there. If i send a fake submission from our website, we are not receiving it at our rescue's email inbox, and they are not in our spam folder. However we are receiving test emails.

    If I change the recepient email to my personal email address then I receive the submissions.


    Can you help?




    Page URL:

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    Answered by AtacanC on October 21, 2011 at 05:33 AM

    Hi Mellabobella,

    We apologize for any inconvenience this may have caused. Please change your sender e-mail to noreply@jotform.com as shown below.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add those ips to your whitelist:

    If this still doesn't work, please open a private thread and share your rescue email address with us. So we can investigate further.