Not receiving submissions

  • Profile Image
    mellabobella
    Asked on October 21, 2011 at 01:14 AM

    Hi there. If i send a fake submission from our website, we are not receiving it at our rescue's email inbox, and they are not in our spam folder. However we are receiving test emails.

    If I change the recepient email to my personal email address then I receive the submissions.

     

    Can you help?

     

    Thanks,

    Mel

  • Profile Image
    AtacanC
    Answered on October 21, 2011 at 05:33 AM

    Hi Mellabobella,

    We apologize for any inconvenience this may have caused. Please change your sender e-mail to noreply@jotform.com as shown below.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add those ips to your whitelist:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please open a private thread and share your rescue email address with us. So we can investigate further.