What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How often are JotForm forms backed up?

    Asked by BE on October 21, 2011 at 01:56 AM

    Hi guys :) Just a quick question, I was wondering how often JotForm backs up the forms on an account? I'm assuming it's a database dump, maybe done nightly?

    If a form needs to be restored for some reason what kind of fee applies, and does the restoration also restore the user submissions?

    I don't currently need to restore a form but it would be good to know just in case.


    PS - I've been really happy with JotForm for this monster form I've just finished (https://www.jotform.com/form/12764908762). Not being able to clone conditions was a bit of a pain, and there's one small bug I can't resolve, but other than that it's been perfect and made putting together a form this big relatively simple.

    Your super-fast forum support was also greatly appreciated as I had a few things I needed help with while building it and generally got a reply to my posts within half hour. Thanks and keep up the good work :)

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    JotForm Support

    Answered by NeilVicente on October 21, 2011 at 06:02 AM

    Hi Harmony,

    Last I heard, we cannot do form restoration anymore - at least not with changes made by the user. We used to restore forms by request but it took too much time and has gotten a lot riskier due to the fact that our servers hold millions of forms which can get affected by even the tiniest error.

    Our servers perform back ups regularly, although I am not quite sure what the interval is. In any case, if your form gets corrupted due to a server error, just let us know so we can forward the issue to the proper department.

    As a tip, I would suggest that you "backup" your forms before making any changes by cloning them. Go to My Forms, right-click on a form then choose Clone Form