- padraigglynnAsked on February 20, 2015 at 09:10 AM
My forms seem to be taking a very long time to import from froms central. Any Advice
- CharlieAnswered on February 20, 2015 at 11:13 AM
Apologies for the inconvenience, upon checking the status of your account, it seems that there were no forms imported, there was an error, probably related to the email or the log in credentials that you used, or the links for the forms were not included. Please try re-importing, but following this guide: http://www.jotform.com/blog/129-Import-Both-Your-Forms-and-Responses-in-a-Single-Step-from-Adobe-FormsCentral.
Make sure that you enter your Adobe FormsCentral login info and your email address associated with your JotForm account. Also, include all the forms with their correct URL.
Our developers are continuously improving the migration tool, the version was a manual one, now it has been made automated, you should receive your imported forms to your JotForm account within 45 minutes up to 2 hours, depending on how many forms and data are being migrated, it may take more time.
If after re-importing, the forms still did not arrive to your account, please do let us know. But I will already escalate this to our back end team so that they can also check.
- JotForm FounderaytekinAnswered on February 21, 2015 at 10:38 AM
The reason we were not able to import your forms were because your username or password was incorrect. Please re-submit your request here: