What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why it tells me to upgrade after deleting my submissions?

    Asked by tvyfc on February 20, 2015 at 09:45 AM

    I've emptied all submissions from all forms and it's still telling me I need to upgrade and buy space. Why?

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    JotForm Support

    Answered by Kiran on February 20, 2015 at 11:45 AM

    Generally, the upgrade message displayed when you have reached 80% of your submission limits allotted for the current month. This limit can be normal submissions/SSL submissions/payments. Please be noted that deleting submissions from your account will not reset the monthly submission counter. As I check your account, I see that you have received 8 SSL submissions in the current month and hence you are receiving the upgrade message. The account shall be disabled if you reach the SSL limit i.e., 10 for Free account.

    Hope this information helps. Please let us know if you have any other questions. We will be happy to help.