Request to unsuspend account

  • Christopher
    Asked on May 29, 2023 at 8:57 PM
  • Rhina JotForm Support
    Replied on May 29, 2023 at 9:46 PM

    Hi Christopher,

    Thanks for reaching out to Jotform Support. When I checked your account, it seems that you have fields asking for sensitive data such as the last 4 digits of the SSN and State issued ID which is not allowed according to Jotforms Terms of use. Before we can reactivate the account, we would need to delete the offending fields. Please get back to us with your confirmation.

    Once we hear back from you, we'll be able to help you with this.



  • Christopher
    Replied on May 29, 2023 at 10:37 PM

    So I can’t use jotform for work ?
    if yes you can delete the offending fields

  • William JotForm Support
    Replied on May 29, 2023 at 10:54 PM

    Hi Christopher,

    Thanks for getting back to us. While we are in the process of removing some fields in your form, we also would like to know if you are indeed in the rental business. I see that you have a form that offers a property for rent and asks for payments through a different process. Can you tell us more about the property that you are offering for lease?

    As soon as we hear back from you we'll be able to help you with this.