Error loading page

  • charissecalawagan
    Asked on May 29, 2023 at 9:14 PM

    Hello. I just want to know how to solve this issue regarding error loading page after sending the form. As you can see, mobile data signal is fine but it still gives error everytime the user submitted the forms. It happened thrice.

    This is the form used


    Jotform Thread 5196384 Screenshot
  • Marlon_T Jotform Support
    Replied on May 29, 2023 at 10:23 PM

    Hi charissecalawagan,

    Thanks for contacting Jotform Support. I've cloned and tested your form and everything works the way it should.

    Error loading page Image 1 Screenshot 20

    Perhaps there was a short-term issue that resolved itself. Could you please give it another attempt and let us know how it goes? If the issue persists, we will investigate it further to see if we can figure out what is going on. I cleared your form caches to see if that would help.

    Reach out again if you have any other questions.