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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Word Wrapping Problem

    Asked by buildware on October 21, 2011 at 06:08 AM

    Hi,

    I am using my own jotforms on my website for clients to submit tickets to a third party help desk.

    I am having a problem with inadvertent word wrapping and not wrapping information on the submitted forms to the help desk that i am using. When i send the same information via email to the online help desk it displays fine but when submitted through the jotform it appears as shown below:

    Following is the form submission HTML used for the jotform:

    <p>

    <span style="font-size: 10.0pt; font-family: &quot;Verdana&quot;,&quot;sans-serif&quot;;">

    <strong>{firstName} {lastName}</strong> has submitted a new Support Request as follows:<br />

    Email Address:<strong> {emailAddress}</strong><br />

    Request Type:<strong> {requestType}</strong><br />

    Do You Have Microsoft Office?:<strong> {doYou6}</strong><br />

    What Version?:<strong> {whatVersion9}</strong><br />

    Support Request Message:<br />

    <strong>{supportRequest7}</strong></span></p>

    When the form is received by the help desk the words wrap or doesn’t wrap the information as follows:

    New Ticket: XULZ-430913

    {firstName}
    {lastName}
    has submitted a new Support Request as follows:
    Email
    Address: {emailAddress}
    Request Type:
    {requestType}

    Do You Have Microsoft Office?:
    {doYou6}

    What Version?: {whatVersion9}

    Support Request Message Details:{supportRequest7}

    The information should be displayed like the following:

    {firstName} {lastName} has submitted a new Support Request as follows:
    Email Address: {emailAddress}
    Request Type: {requestType}
    Do You Have Microsoft Office?: {doYou6}
    What Version?: {whatVersion9}
    Support Request Message Details:
    {supportRequest7}

    Please let me know what can be done to fix this.

    Word Wrapping problem JotForm email style size
  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 21, 2011 at 06:26 AM

    Sorry, I tried very hard but failed to recreate the problem you have described. Below are screenshots for the emails I received when I submitted a clone of your form:

    Mozilla Thunderbird:

    Gmail:

    The problem you described must have something to do with the help desk's email application. Kindly try using a Gmail account for the recipient address to test for yourself.

    We look forward to your updates. Thanks!

  • Profile Image

    Answered by jackiewest49 on July 24, 2013 at 06:02 AM

    You may work with word documents with the aid of microsoft word doc repair tool

    Utilize http://www.word.repairtoolboxx.com