What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I reactivate my forms after they have been disabled due to reached ssl quota?

    Asked by rafalkorafalko@gmail.com on February 20, 2015 at 05:48 PM

    I'm using a free account for now. After I got a warning about the ssl limit getting close I changed the form codes to non-ssl, but in the meantime a client must have sent an ssl from another link and my form was disabled. Now the forms are inactive though the links have been set to non-secure. Could you reactivate the forms or do I have to wait till the next mont?

    Page URL:
    http://form.jotform.com/jsform/10874018230

    My Forms after ssl limit next non-ssl non-secure
  • Profile Image
    JotForm Support

    Answered by jonathan on February 20, 2015 at 07:27 PM

    I am sorry, but you cannot manually reactivate the form if it was due to exceeded limits (in this case your SSL).

    You will either have to upgrade to the higher plan to expand the limits, OR indeed wait until the Monthly Reset occurs again.

    For this time only, I have manually notched down your SSL count to 8 so that you can proceed using the form. Make sure you do not incur SSL submission within the month so that it will not be disabled again.

    Let us know if there is more we can help you with.

    Thanks.