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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to clear values on conditionally hidden fields

    Asked by RuachDayCamp on February 20, 2015 at 05:49 PM

    Getting there but still having issues:
    Try pre-school boy and pre-school boy.   - TOP four fields appear.

     CORRECTION - this is abug that comes from not hiding fields:

    Choose Ruach I for Boys and preschool, then select yes for transportation.

    A parent realizes they made the wrong selection and goes back.

    now go back and choose preschool & preschool.

    Boys top four fields are still there (Because yes was selected by the parent beforehand).

  • Profile Image
    JotForm Support

    Answered by Mike on February 20, 2015 at 05:57 PM

    This is happening due to the fact that we do not clear field values and selections when it is hidden by conditions. We should probably have an option to clear values on hidden fields, so I have attached a ticket to this thread and escalated it to our Development Team.

    Unfortunately, there is no ETA for when it will be fixed, but we will let you know as soon as we have any updates.

  • Profile Image

    Answered by RuachDayCamp on February 26, 2015 at 11:14 PM

    Working perfectly.

     

    Ding ding.  Ten points to Gryffindor.

    Thanks!

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    Answered by atscomposer on April 08, 2015 at 10:16 PM

    This feature does not seem to work for the Appointment Slot Widget.  Should this feature work across all fields and widgets?
  • Profile Image
    JotForm Support

    Answered by Charlie on April 09, 2015 at 03:47 AM

    Hi atscomposer,

    I've moved your question to a different thread, we advise users to have their own thread for their question or concern so that we can better assist you. Please refer to this link instead: http://www.jotform.com/answers/549046. We will address it accordingly.

    Kind regards.