What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-Signature data is not shown in the PDF file of submission

    Asked by aaviles769 on February 20, 2015 at 06:14 PM

    I included the E Signature on my online app - it doesn't come out on the PDF submission email?

    PDF submission E-Signature Signature widget
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    Answered by Ben on February 20, 2015 at 07:39 PM

    I would just like to confirm that you have your email notifier set to send you a link to the PDF file of the current submission and that when you open the PDF file there is no signature located on it?

    If so please give us the link to the PDF file as well as the link to the jotform that has this issue and we would be happy to check it out for you.

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    Answered by plugyou on October 10, 2015 at 10:11 PM

    Hello.  I am having this problem.   My client is getting submission emails but when he downloads the PDF there is no signature.  it shows a tiny square as an error where the signature should be.   Please help!  the signatures should definitely be there.

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    JotForm Support

    Answered by EltonCris on October 11, 2015 at 03:12 PM

    @plugyou

    Thanks for your additional details. This issue has been escalated to our developers already. We will update you on your thread here once this is resolved. Thanks!

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    JotForm Support

    Answered by alp_deniz on October 11, 2015 at 04:35 PM

    Good news,

    The problem has just been fixed.

    Best,

    Alp

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    Answered by plugyou on October 11, 2015 at 11:10 PM

    thx!