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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I upgrade under my name instead of the one who programmed my web page?

    Asked by Olivia Collette on October 21, 2011 at 09:31 AM

    Hi there,

    My name is Olivia and I am the Communications Manager at Spacial. We decided to host a contest that would require a form that people could fill out. We had a web designer/integrator set up this web page for us (see URL below). Neither he nor I realized that there was a quota to the number of submissions for the free form. 

    I am completely willing to upgrade, but my web designer is currently on a plane going to Europe and cannot do this himself. Is there any way I can do it instead and for the transaction to go through?

    My designer's name is Philippe Deniger, and it's likely he used the following email: philippe@philippedeniger.com.

    I found out about this because he received an email from your company saying we were running out of submissions, which he then forwarded to me before hopping on a plane. 

    I really need to upgrade this as soon as possible, since we're already at 16 submissions.

    Please help! :-)

    Page URL:
    http://spacial.com/cbicontest/index.html

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    Answered by Livvy on October 21, 2011 at 09:59 AM

    Could someone please respond? We're now at 20 submissions.

    Thanks muchly in advance!

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    JotForm Founder

    Answered by aytekin on October 21, 2011 at 10:02 AM

    I have removed the scheduled downgrade. So, you will have until Monday noon EST time resolve it.

    This form was created as a guest user. Guest accounts are limited to 20 submissions. So, you can easily increase your limits 100 by simply creating a user account. If your designer signs up with his email address, the form will be assigned to his account. Otherwise, you can also create a JotForm account and let us know the username, and we can move the form to this new account. 

     

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    Answered by Livvy on October 21, 2011 at 10:03 AM

    Thank you so much for the prompt response. I will go for the latter solution: create my own account so that you can move the form over to my new account. Should I let you know here when this is done?

    Thanks!

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    Answered by Livvy on October 21, 2011 at 10:05 AM

    Actually, I've already created an account: it's Livvy (the name my responses keep showing up in). I'll proceed to the cart right away so the switch can be made.

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    JotForm Founder

    Answered by aytekin on October 21, 2011 at 10:18 AM

    Your form 12842834987 is now assigned to your Livvy account. Thank you for becoming a Premium user. :) 

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    Answered by Livvy on October 21, 2011 at 10:19 AM

    And thank *you* for making it so easy to solve this problem.

    Cheers! :-)