- Mostafa AliAsked on February 21, 2015 at 02:14 AM
if you please i have account with this email firstname.lastname@example.org user name is tefa_alex
i try tp access my account but i can't
please i need to resolve this problem
- JotForm SupportSeanAnswered on February 21, 2015 at 08:17 AM
Thank you for drawing this to our attention. I did some checks on your inquiry and it appears that your account was automatically suspended by our Phishing Check Automated System because of your Contact Us and Meeting Room Enquiry Form arabic forms had a phishing calculation of 100%. This system was put in place to detect forms that collect personal information such as sensitive credit card information without our prescribed methods.
I am happy to say that I have analyzed your form and it appears that everything is in order. The fact that Arabic language was used to create the form, it spiked your phishing calculation which resulted in your account being suspended. I have reinstated your account so everything should be fine from here going forward. I am sorry for any inconvenience this may have caused.
Do let us know if you need further assistance in the future.