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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't login my account

    Asked by Mostafa Ali  on February 21, 2015 at 02:14 AM

    hello dear

     

    if you please i have account with this email egypt.legend@gmail.com user name is tefa_alex

    i try tp access my account but i can't  

     

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

     

    please i need to resolve this problem 

    my account JotForm problem style size name
  • Profile Image

    Answered by Sean on February 21, 2015 at 08:17 AM

    Thank you for drawing this to our attention. I did some checks on your inquiry and it appears that your account was automatically suspended by our Phishing Check Automated System because of your Contact Us and Meeting Room Enquiry Form arabic forms had a phishing calculation of 100%. This system was put in place to detect forms that collect personal information such as sensitive credit card information without our prescribed methods. 

    I am happy to say that I have analyzed your form and it appears that everything is in order. The fact that Arabic language was used to create the form, it spiked your phishing calculation which resulted in your account being suspended. I have reinstated your account so everything should be fine from here going forward. I am sorry for any inconvenience this may have caused.

    Do let us know if you need further assistance in the future.


    Cheers!