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  • Profile Image

    I am not getting notifcations emails

    Asked by exelmanagement on February 21, 2015 at 03:53 PM

    I am not getting notified when people complete form.  i followed the instructions in the FAQ. yet, there is no email alerts option.

     

    Thanks

    email email alerts FAQ thanks not getting notified
  • Profile Image

    Answered by Sean on February 21, 2015 at 06:25 PM

    I checked your form and it appears that you have created an Auto Responder instead of a Notifer. The Auto Responder notification will send an email to the form user's email address upon submission while the Notifier will send an emaill to the admin for the form after submission. 

    You can follow this guide and it should provide the necessary instructions to get this done:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Do let us know if further assistance is needed.


    Cheers!