What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my account suspended?

    Asked by safeprograms on February 21, 2015 at 06:57 PM

    suspected of phishing and I am not. 


    I started working on a form as I thought I was logged in, but was not.  Not I am concerned I will lose the form.  I also need the form linked to my account as the form is active on my sight.



  • Profile Image

    Answered by raul on February 21, 2015 at 10:40 PM

    Your account was suspended because in your Disney Raffle form you were asking for credit card details without using a payment tool and this is against our terms of use.

    I've deleted the culprit fields of your form and reactivated your account, but be aware that you must refrain yourself to do this again or your account will be suspended.

    If you need further assistance, please let us know.

  • Profile Image

    Answered by raul on February 21, 2015 at 10:43 PM

    Forgot to mention that regarding the other form you're working on, we would need to know the ID of it or the email address that you used to create it in order to be able to associate it with your account.