Why is my account suspended?

  • Profile Image
    Asked on February 21, 2015 at 06:57 PM

    suspected of phishing and I am not. 


    I started working on a form as I thought I was logged in, but was not.  Not I am concerned I will lose the form.  I also need the form linked to my account as the form is active on my sight.



  • Profile Image
    Answered on February 21, 2015 at 10:40 PM

    Your account was suspended because in your Disney Raffle form you were asking for credit card details without using a payment tool and this is against our terms of use.

    I've deleted the culprit fields of your form and reactivated your account, but be aware that you must refrain yourself to do this again or your account will be suspended.

    If you need further assistance, please let us know.

  • Profile Image
    Answered on February 21, 2015 at 10:43 PM

    Forgot to mention that regarding the other form you're working on, we would need to know the ID of it or the email address that you used to create it in order to be able to associate it with your account.