What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image uploaded not sending via email

    Asked by pdorith on February 22, 2015 at 03:37 AM

    Dear Sirs,


    Can you please help advise why we do not get the images via email? 



    Sydorith Pry

    Page URL:

  • Profile Image

    Answered by Sean on February 22, 2015 at 08:06 AM

    I checked your settings and I was able to replicate your issue. When a notification is sent to your email address only the label or the text of the file is provided - not a link to the file. I tried the multiple upload feature for that same field but the results differ in the sense that a link was provided to the files uploaded.

    You can activate the multiple upload feature by clicking the Multiple Upload button on the taskbar once a single upload field is selected. Rather than using 4 different upload fields, this single field option can be explored.

    I hope this helps. Do let us know if further assistance is needed.


  • Profile Image

    Answered by Sean on February 22, 2015 at 08:11 AM

    I conducted another test on your form and it appears to be fruitful. Can you remove the existing notifications you have and create new ones to see if this will resolve the single upload file issue? We will await you response.


  • Profile Image

    Answered by akt1 on January 22, 2016 at 03:30 PM

    My logo will not send


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    JotForm Support

    Answered by BJoanna on January 22, 2016 at 04:16 PM


    I have moved your question to separate thread and we will provide you an answer there shortly.