What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form data is gone!

    Asked by Aladin  on February 22, 2015 at 03:42 PM


    I have used your amazing service to create a form that I'm currently using on my website, and it is working perfectly! Although recently I noticed that there was something that I wanted to change. So I went to www.jotform.com, but my data was gone. I think that my wife accidentally deleted cookies and web history which caused this issue. 


    Can you help me retrieve my data? Here's the source code that I have on my website:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformeu.com/form/50331626712346" frameborder="0" style="width:100%; height:200px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;case "collapseErrorPage":if (iframe.clientHeight > window.innerHeight) {iframe.style.height = window.innerHeight + "px";}break;case "reloadPage":window.location.reload();break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>


    I regret that I did not make an account and save it there but if you successfully help me then I will definitely do that. 




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    Answered by Sean on February 22, 2015 at 05:09 PM

    I was able to locate your form but base on my checks it appears that you created this form while you were a guest at Jotform. For you to keep track of your forms and it submissions, I would recommend creating an account and we can have your form transferred to your newly created account. You can sign up here and provide the username for your account and we can have it transferred for you. We will await your response.


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    Answered by Nysithea on February 22, 2015 at 05:56 PM

    That sounds great. I just created an account with the name Nysithea. Thanks a lot for your assistance!




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    JotForm Support

    Answered by jonathan on February 22, 2015 at 07:10 PM

    On behalf of our colleague Sean, you're quite welcome.

    Feel free to contact us anytime for any other assistance you need on JotForm



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    Answered by Nysithea on February 23, 2015 at 01:28 AM

    But you didn't insert the form into My account like you promised. The "Thank you" was in advance, the issue was not resolved yet.

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    JotForm Support

    Answered by Welvin on February 23, 2015 at 08:08 AM

    Our apologies! I just did it. Kindly check now.

    Thank you!

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    Answered by Nysithea on February 23, 2015 at 09:31 AM

    Perfect Thank you so much!