- stuAsked on February 23, 2015 at 12:25 AM
Hi, as requested- JotForm changed my username from "teckstyle" to "TeckStyle" and since the change I have not been able to see/access any of my previous tickets/questions and also have to log-in to comment on others questions. When I comment on a question it asks for my name, email and message but posts as "name" and doesn't log me in to post as "TeckStyle".... Changing my username has obviously caused some sort of bug...
where have my previous tickets gone?
why cant I comment under my username/profile?
a solution to this would be great... but not a massive issue.
thanks in advance. :)
- JotForm SupportWelvinAnswered on February 23, 2015 at 07:54 AM
You should still be able to access your previous threads since the username is the same, only the capitalization have been changed to it.
You should clear your browser's cache and cookies for Jotform then login again. Go to our forum homepage and click "My Questions" button:
Kindly do that and update us here on how it goes.
- TeckStyleAnswered on February 23, 2015 at 10:10 AM
Again I am logged in to Jotform but still have to add my name, email and message to reply... why can't I reply as my username?... and no, deleting cookies/cache did not resolve the issue, i still dont see "my questions"
- JotForm SupportWelvinAnswered on February 23, 2015 at 10:30 AM
You still appeared to be using a guest account here. I'm sorry, but you need to clear your cookies for Jotform then start a fresh session. Or, try using another browser.
How about logging to http://www.jotform.com/login/. Try it and update us here.
- TeckStyleAnswered on February 23, 2015 at 10:36 AM
I have cleared cache and cookies, logged in and can see "my forms". It just seems to be the forum that logs me out, but am still logged in when clicking to "my forms" again...
- TeckStyleAnswered on February 23, 2015 at 10:38 AM
when I comment on a thread it pops up with the message:
"Hey! It seems that you already have an account with this email address. Login now and we will move these forms to your account.
Enter your password to login:"
but Im logged in????
- JotForm SupportWelvinAnswered on February 23, 2015 at 11:06 AM
When you visit a thread, the forum shouldn't ask you for any details if you are already connected or logged into your account. You should only see the answer box, no name and email inputs.
Try to press CTRL + F5 (Windows PC) or CMD + SHIFT + R (OSX), this is to force you browser to clear the cache of the current page.
- TeckStyleAnswered on February 23, 2015 at 12:20 PM
as previously mentioned, I have cleared the cache and cookies for the browser... (tried your ctl+f5 method- didnt work either).
- JotForm SupportWelvinAnswered on February 23, 2015 at 12:44 PM
How about in the other browser? Kindly try it and update us here. I have tried doing the same using my free account and I couldn't replicate the problem. I was able to view My Question button.
How about going directly to this link: www.jotform.com/answers/asked.php ?
- TeckStyleAnswered on February 23, 2015 at 01:59 PM
Using another browser is not an option at the moment... clearing the cache/cookies and other data from my current browser should have fixed the problem and so I believe this to be a problem on the JotForm side... could this be looked into please?
- JotForm SupportWelvinAnswered on February 23, 2015 at 02:21 PM
I understand. I'm just trying to ask if you could try it and see if the button is visible and then you can view your previous forum post. Will submit this to our developers, but wondering if you can try using another browser so I can add it to the report?
Another thing, I would like to know if our domain changed when you access our pages such as you are logged in to www.jotform.com, but clicking the support forum redirects you to www.jotformeu.com? Can you check?
Thank you and I look forward to your reply.
- TeckStyleAnswered on February 23, 2015 at 04:35 PM
all occurs in the jotform.com server, no domain switching.
- JotForm SupportMikeAnswered on February 23, 2015 at 05:59 PM
There are two JotForm accounts associated with your email@*********.co.uk address, TeckStyle and TheWoodenGeek.
I have changed TheWoodenGeek account email address to info@*********.co.uk to avoid possible conflicts.
Does it make any difference with the support form now? Thank you.
- TeckStyleAnswered on February 23, 2015 at 07:08 PM
TheWoodenGeek is not me or any of my emails/accounts.... please remove any TeckStyle related address from others accounts.
My username is TeckStyle and email should be email@TeckStyle.co.uk
- raulAnswered on February 23, 2015 at 09:46 PM
I see that Mike has already made the changes and now the account TeckStyle is the only one related to the email address: email@TeckStyle.co.uk
When you login to your account do you use your username or the email address? If you use the email address can you try logging in with your username? I would like to confirm if this issue is not related to the use of the same email address in two accounts.
Thank you for your patience with this.
- TeckStyleAnswered on February 23, 2015 at 10:17 PM
I usually log in with my username "TeckStyle".... I just logged out and logged in using my email address- then out again to log in using my username... neither log in shows "my questions" and still have to comment here as a guest...
- JotForm SupportWelvinAnswered on February 24, 2015 at 06:49 AM
Thank you for the information. I have now submitted this thread to our developers for further investigation. If there are updates, you should know it via this thread.
Also, I would appreciate if you can do the following and update us here for the result:
a. Go to http://www.jotform.com/answers/asked.php and see if the button is visible.
b. Go to http://www.jotform.com/myaccount/profile/ and see if your username is now using "TeckStyle" instead of "teckstyle".
c. Login using your previous small caps username and see what will happen.
- TeckStyleAnswered on February 24, 2015 at 09:21 AM
Thank you for submitting to developers Welvin, I will follow your steps but please note the spelling of my username
- TeckStyleAnswered on February 24, 2015 at 09:24 AM
a. button not visible
b. profile is TeckStyle
c. log in with lower-case, still no button
- JotForm FounderaytekinAnswered on February 24, 2015 at 10:07 AM
I am afraid that since our team is extremely busy and this is a low priority issue by the time we work on this it will too late and meaningless for you.
So, my recommendation is to change your username back to the way it was. If you accept it let us know and one of our supporters can change it back.
- TeckStyleAnswered on February 24, 2015 at 10:26 AM
I understand this is a low priority and appreciate any help to resolve this.
If or when this can be resolved will not be "too late and meaningless" as posting in the forum as my username and being able to view my previous questions is not a "priority" to me, but would be nice to have it fixed.
- CarinaAnswered on February 24, 2015 at 12:05 PM
If I understood you correctly you wish to keep your capitalized username and want us to reopen the ticket.
I have reopen the ticket. Our team will contact you as soon as they have more details, but as mentioned before it can take a while.
If you need further support please let us know, and we'll be glad to assist you.
- TeckStyleAnswered on February 24, 2015 at 01:18 PM
re-open a ticket?... sorry I didnt realise that any tickets/questions were closed...
I had the username "teckstyle" and had it changed to "TeckStyle". Since the change I have not been able to see my previous questions or reply under my account.
my forms area is all working as expected, just the forum seems to have bugged-out during/after the username change
- CarinaAnswered on February 24, 2015 at 01:29 PM
Thank you for providing a clarification on the matter. This situation was forwarded to our developers and they will contact you as soon as it is solved, via this thread.
If you need further assistance please feel free to contact us.
- JotForm FounderaytekinAnswered on February 25, 2015 at 04:58 AM
Here is the list for you:84views13repliesChange username for my accountAsked by BarriertoRenewables 2 weeks ago - Updated 2 weeks ago39views2repliesChange case in my account usernameAsked by teckstyle 2 weeks ago - Updated 2 weeks ago110views7repliesIs there a way to add text to "draw on image" widget?Asked by teckstyle 3 weeks ago - Updated 2 weeks ago48views12repliesNeed to show raw HTML text in HTML widget.Private - Asked by teckstyle 3 weeks ago - Updated 2 weeks ago193views10repliesCondition to show/hide form fields based on the selection of image radio button is not working.Asked by teckstyle 3 weeks ago - Updated 3 weeks ago467views9repliesRadio buttons with images not working with conditionsAsked by magicflight 8 months ago - Updated 3 weeks ago152views10repliesWidgets are not showing on HTTPS pages when using secure form source codeAsked by teckstyle 3 weeks ago - Updated 3 weeks ago117views9repliesHow can I get the vote links of my multiple entries?Asked by wongalvis 3 months ago - Updated 3 months ago75views1repliesQuestion about the Form Designer AwardsAsked by teckstyle 3 months ago - Updated 3 months ago144views3repliesInterested to participate in the competition Organized by JotFormAsked by bkp.success 3 months ago - Updated 3 months ago118views1repliesI want to use JotForm but I do not want my clients to see the JotForm Brand and access the Form EditorAsked by teckstyle 3 months ago - Updated 3 months ago1229views43repliesFeature Request - Ability To Provide Access To Edit Submissions But Without Jotform BrandAsked by markashton 1 year ago - Updated 3 months ago72views3repliesDesign contest entry questionAsked by Joey Lane 3 months ago - Updated 3 months ago330views5repliesHow can I allow people to edit their photo when they upload it to my form?Asked by marwah2 6 months ago - Updated 3 months ago155views5repliesHow to validate if payment method of PayPal Payment Pro is not selected.Asked by teckstyle 3 months ago - Updated 3 months ago135views3repliesError message on form even when Credit Card info is filled out properlyAsked by arzacanada 3 months ago - Updated 3 months ago
- TeckStyleAnswered on February 25, 2015 at 10:53 AM
yes Aytekin that's the list, any chance I could access/view them again?
- CarinaAnswered on February 25, 2015 at 12:10 PM
The list provided by Aytekin is clickable so, for now and until we have a more definitive solution for you, you can click the links of each thread on that list.
We will contact you as soon as we have more details on the ticket.
If you need further support please let us know.