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CBARRCLCAsked on June 1, 2023 at 9:42 PM
Hello, some users are reporting an error after the form is filled in and they click the paypal button. I will attach a screenshot here.
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Felizio JotForm SupportReplied on June 2, 2023 at 2:37 AM
Hi Corey,
Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to and I was able to submit the form with a successful payment. Take a look at the screenshot below to see my results:
Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.
You can also try disconnecting your PayPal and then connecting it back again.
Give it a try and let us know how it goes.
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LoriReplied on June 3, 2023 at 11:55 AM
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Richie JotForm SupportReplied on June 4, 2023 at 1:06 AM
Hi Lori,
Thanks for reaching out to Jotform Support. I moved your other question to a new thread and helped you with that here.
Let us know if there is anything else we can help you with.