Unable to submit order.

  • c.alejandro.pina
    Asked on June 2, 2023 at 2:40 AM

    I have a more urgent issue tonight where any payments that are attempted after completing the form come up with an error message. Please have this corrected as quick as possible.

    The form is placed on the following page of our website: https://homemagictouch.com/order-now-1

  • Joshua_T JotForm Support
    Replied on June 2, 2023 at 3:10 AM

    Hi Cos,

    Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. I cloned your form and tested it to see if I could replicate the issue and it appears to be working as expected. Check out this screencast below:

    Unable to submit order Screenshot 20

    I cleared your form's cache to remove the piled-up cache in your form. Can you try re-embedding your form and then try again to see if the problem is the same? If the problem is the same, please provide us with a screenshot of the error message you receive. This guide will show you how to do that.

    Once we hear back from you, we can move forward with a solution.

  • c.alejandro.pina
    Replied on June 2, 2023 at 11:13 AM

    Thanks for getting back to me on this.

    The interesting thing was that the form did not work on our website however in preview mode on your site it did.

    I deleted the coding on our site and re-embedded the code for iframe view and it worked.

    I don't know what broke but it's working now.



  • c.alejandro.pina
    Replied on June 2, 2023 at 6:10 PM

    I just noticed that our invoices aren't being sent to our clients after applying the new iframe code on our website last night.

    Can you please let me know how I can fix this?

  • Mary JotForm Support
    Replied on June 2, 2023 at 7:20 PM

    Hi Cos,

    I moved your new concern to a new thread and will help you with that here.

    Let us know if you have any other questions.