What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Designer does not save the change - the logo (form cover) gets added, but not saved

    Asked by stevedup on February 23, 2015 at 08:52 AM

    I can get the image to change but the design builder is not saving. I let it sit for at least 20 mins and still did not save . 

     

    Is there any way to manually save it ?

    Page URL:
    http://form.jotform.co/form/41888204417862

    form designer design changes save change
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 23, 2015 at 09:50 AM

    Hi,

    I can't seem to reproduce the problem. I can change it on the form designer by clicking it and then add a new logo on the form cover properties.

    Example:

    Try to upload a new logo and make sure it is selected. After that, click "Go Back" button and you should see the new logo in your form.

    If you can't manage to change it, let us know so we can help you further.

    Thanks!

  • Profile Image

    Answered by stevedup on February 23, 2015 at 09:59 AM

    I can get the image to change but the design builder is not saving. I let it sit for at least 20 mins and still did not save . 

     

    Is there any way to manually save it ?

  • Profile Image

    Answered by Ben on February 23, 2015 at 10:51 AM

    I am sorry to hear that you are having this issue, but as my colleague mentioned, he can add and save the image.

    I just tried the same and was able to save the image even if I interrupted the save by clicking on the x.

    Can you please do the following.

    1. open a new browser (Firefox or Chrome)
    2. enter the designer and add the form cover image
    3. save the change
    4. open the jotform and see if you have made the change.

    If you did using the new browser do let us know.