What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My text, such as category headers, is not visible on a submission pdf - how to fix this?

    Asked by tnwinkleman on February 23, 2015 at 09:44 AM

    Text fields, such as category headers, instructions, etc. are not visible when a submission is downloaded as a pdf.  I really need to see this information.  Is there a way to make sure this information is included in the .pdf version?

    submission pdf not visible information
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    Answered by Ben on February 23, 2015 at 10:31 AM

    To make all of the fields from your jotform shown, please follow this link: How to show headers or text for contracts/terms/agreements in the PDF format of a submission.

    It will show you how to show all of the fields in the PDF itself, but if you have any questions along the way, just let us know and we would be happy to assist.

    A note would be that if you want empty (not filled out) fields to show as well, then you should un-tick Auto hide empty fields option, so the end setup looks like this:

    Do let us know how it goes.

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    Answered by tnwinkleman on February 23, 2015 at 11:19 AM

    Perfect! Thank you!

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    JotForm Support

    Answered by Kiran on February 23, 2015 at 12:20 PM

    On behalf of my colleagues, you are welcome. We are glad that the issue is resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!