total in Stripe | JotForm

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    Need help submitting forms with $0 total in Stripe

    Asked by nckp on February 23, 2015 at 10:43 AM

    I am having trouble getting our form to submit with a $0 total within the Stripe integration. This is important to us because we will have coupon codes that allow individuals to register for free. I know CC info still needs to be inputted for a $0 total, that's not a problem. But it seems even with CC info there the form just says "please wait..." and I am never taken to the thank you page, data never makes it to the google doc. I am currently using Stripe in test mode with their test CC numbers.

    Please let me know if there's something I can do to get the form to submit.

    Thanks!

    Page URL:
    http://form.jotform.us/form/50025557580150

    problem please wait thanks register
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    JotForm Support

    Answered by Charlie on February 23, 2015 at 12:12 PM

    Hi,

    Are you getting any error message or just the "Please Wait..." text found in the submit button? You can try using other embed codes and see if that works. I would also recommend that you check this guide: http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form.

    Try re-embedding and let us know if it works.

    Thank you