What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cookies Warnings when Cookies is already enabled! ?

    Asked by TheJotForm on October 21, 2011 at 07:11 PM

    The following meddage appears when trying to use jotform.com


    "In order to use JotForm, you must enable cookies otherwise your work cannot be saved and you will lose all your changes.
    For more information."


    However, I actually already have cookies enabled! ?

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 21, 2011 at 07:14 PM

    We are sorry for the inconvenience.

    Could you please provide us with the information about your Internet Browser version and Operation System? Also please let us know if you use some plugins in your browser.

    Then, we will try to proceed with the further investigation on this matter.

  • Profile Image

    Answered by TheJotForm on October 24, 2011 at 05:56 AM

    Latest FireFox for Mac

    Mac OS X Version 10.5.8

    I beleive the Flash plugin is in use.

  • Profile Image

    Answered by allanftd on October 24, 2011 at 06:10 AM

    Hi TheJotForm,

    When I clicked the hyperlink found in the error message you provided, it says:

    Allowing third-party cookies

    Even if you already have cookies enabled, third-party cookies need to be enabled as well for some Google settings (for example, the SafeSearch lock) to work. The default setting in Safari is not to allow third-party cookies, but following the steps above sets Safari to allow them.

    Please complete the steps found on that particular link (http://www.google.com/support/websearch/bin/answer.py?hl=en&answer=35851) and try to access jotform.com again. Let us know what the results are this time.

    Thank you for your cooperation.



  • Profile Image

    Answered by TheJotForm on October 25, 2011 at 04:20 PM


    Your suggestions have worked.


    Thank you for your assistance.

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 25, 2011 at 04:23 PM

    You are always welcome.

    Thank you very much for using our services!