Cookies Warnings when Cookies is already enabled! ?

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    TheJotForm
    Asked on October 21, 2011 at 07:11 PM

    The following meddage appears when trying to use jotform.com

     

    "In order to use JotForm, you must enable cookies otherwise your work cannot be saved and you will lose all your changes.
    For more information."

     

    However, I actually already have cookies enabled! ?

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    Mike_T
    Answered on October 21, 2011 at 07:14 PM

    We are sorry for the inconvenience.

    Could you please provide us with the information about your Internet Browser version and Operation System? Also please let us know if you use some plugins in your browser.

    Then, we will try to proceed with the further investigation on this matter.

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    TheJotForm
    Answered on October 24, 2011 at 05:56 AM

    Latest FireFox for Mac

    Mac OS X Version 10.5.8

    I beleive the Flash plugin is in use.

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    allanftd
    Answered on October 24, 2011 at 06:10 AM

    Hi TheJotForm,

    When I clicked the hyperlink found in the error message you provided, it says:

    Allowing third-party cookies

    Even if you already have cookies enabled, third-party cookies need to be enabled as well for some Google settings (for example, the SafeSearch lock) to work. The default setting in Safari is not to allow third-party cookies, but following the steps above sets Safari to allow them.

    Please complete the steps found on that particular link (http://www.google.com/support/websearch/bin/answer.py?hl=en&answer=35851) and try to access jotform.com again. Let us know what the results are this time.

    Thank you for your cooperation.

    Allan
    JOTFORM SUPPORT

     

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    TheJotForm
    Answered on October 25, 2011 at 04:20 PM

     

    Your suggestions have worked.

     

    Thank you for your assistance.

  • Profile Image
    Mike_T
    Answered on October 25, 2011 at 04:23 PM

    You are always welcome.

    Thank you very much for using our services!