What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do i Downgrade my Jotfurm???

    Asked by lindsaybell on October 21, 2011 at 07:54 PM

    I thought my jotfurm was downgraded and just notice that i been charge all this time. How do i downgrade. Will up grade again in 2012 and been want to downgrade again. How come there's no explanation in how to do it?

    THank YOU!!!

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    JotForm Support

    Answered by Mike_T on October 21, 2011 at 07:58 PM

    We are sorry for the inconvenience. You can cancel your subscription by logging into your Plimus account and canceling your subscription there. Here are the steps to cancel via Plimus:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription

    2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3. Log in to Plimus then cancel your subscription.

    When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires. You can also subscribe again anytime you wish to our paid services again.

    Please feel free to contact us if you need any further assistance. We will be happy to help you.