Form not found: This form is disabled.

  • ImaginarteLaminas
    Asked on February 23, 2015 at 2:15 PM

    Hey, JotForm

    JotForm estimates, the system suspects that the / the form / s created / s will be used for phishing. This is not the case, the form will be used as the site www.imaginartelaminas.com support. I request to have the forms for use.

    In other please indicate that an error may have made for the system to consider a possible phishing. ??

    Thank You !!

    Osvaldo by / imaginartelaminas

  • Ben
    Replied on February 23, 2015 at 3:27 PM

    I see the issue Osvaldo. The reason why your account was blocked - suspended phishing - is because your form is set as English form while you are using non English words on it.

    This was used before to mask the characters and as such our system disabled the jotforms and the account.

    To resolve this all that you should do is set the jotforms to the language used on the jotform and the system will not disable it any more.

    Please take a look at this thread to see more about this: Why jotfoms in Arabic and French language get suspended?

    Even if the languages are not the same, the same issue is causing it.

    Once you make the change on both jotforms the system should re-activate your account immediately, but if that is not the case, do let us know and we would be happy to check it out for you to see why that might be so.

  • ImaginarteLaminas
    Replied on February 25, 2015 at 2:47 PM
    Dear Ben , thanks for your answer , which I saw after making a new contact. I
    understood what is the reason that causes the problem, but to solve it I have the following problem ; I can not access my account to correct your display , which is locked .. Osvaldo
  • ImaginarteLaminas
    Replied on February 25, 2015 at 2:48 PM
    Dear Ben , thanks for your answer , which I saw after making a new contact. I
    understood what is the reason that causes the problem, but to solve it I have the following problem ; I can not access my account to correct your display , which is locked .. Osvaldo
  • Ben
    Replied on February 25, 2015 at 4:05 PM

    OK, I understand. I have removed the 2 jotforms in your Trash folder that were the cause of your account being disabled and your account is now active Osvaldo.

    Please log in and do let us know if you have any questions and we would be happy to assist.