I am not recieving submissions...Again!

  • movinghelp
    Asked on February 23, 2015 at 4:44 PM

    Just wanted to report a problem I am having with the form.

    I am not receiving submissions again. This happens a few times a year.

     
     
     
  • Kiran Support Team Lead
    Replied on February 23, 2015 at 6:14 PM

    I believe that you are referring to the JotForm titled "Moving Help Center 2015 (Main)". I see that the emails are being sent from our end without any issue. It seems that you have tested email setup by clicking on Test Email. 

    I am not recieving submissions Screenshot 30

    The email sent on the latest submission :

    I am not recieving submissions Screenshot 41

    You can also check the email history right from your account by following the instructions provided in the guide below : 

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Also, we request you to go through the guide below that helps you in troubleshooting email delivery issues :

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thank you!!