I am not recieving submissions...Again!

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    movinghelp
    Asked on February 23, 2015 at 04:44 PM

    Just wanted to report a problem I am having with the form.

    I am not receiving submissions again. This happens a few times a year.

     
     
     
  • Profile Image
    Kiran
    Answered on February 23, 2015 at 06:14 PM

    I believe that you are referring to the JotForm titled "Moving Help Center 2015 (Main)". I see that the emails are being sent from our end without any issue. It seems that you have tested email setup by clicking on Test Email. 

    The email sent on the latest submission :

    You can also check the email history right from your account by following the instructions provided in the guide below : 

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Also, we request you to go through the guide below that helps you in troubleshooting email delivery issues :

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thank you!!