What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not recieving submissions...Again!

    Asked by movinghelp on February 23, 2015 at 04:44 PM

    Just wanted to report a problem I am having with the form.

    I am not receiving submissions again. This happens a few times a year.

     
     
     
    Submissions problem div receiving
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    JotForm Support

    Answered by Kiran on February 23, 2015 at 06:14 PM

    I believe that you are referring to the JotForm titled "Moving Help Center 2015 (Main)". I see that the emails are being sent from our end without any issue. It seems that you have tested email setup by clicking on Test Email. 

    The email sent on the latest submission :

    You can also check the email history right from your account by following the instructions provided in the guide below : 

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Also, we request you to go through the guide below that helps you in troubleshooting email delivery issues :

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thank you!!