Responsive issues on Samsung A02s

  • Yempo
    Asked on June 5, 2023 at 2:46 AM

    Hi,

    1 of users has recently reported that she is having display issues on her Samsung A02s, specifically not being able to see the Configurable List widget on her device. We are afraid this might cause similar issues as well to users with the same device resolution. Can you please check what's the issue?

    Thanks.


    Jotform Thread 5212746 Screenshot
    Page URL: https://www.jotform.com/build/230381886366061
  • ozgunberber
    Replied on June 5, 2023 at 4:56 AM

    Hi Michelle,

    Thank you for reaching out to us. I’ll need a bit of time to investigate the issue. I’ll get back to you shortly.

    In the meantime, let us know if you have any other questions.

  • ozgunberber
    Replied on June 5, 2023 at 8:10 AM

    Hi Michelle,

    Thank you for being so patient. I’ve cloned your form and check it on a device you mentioned but didn’t encounter any issues. The form is loading and working successfully on my end.


    Responsive issues on Samsung A02s Image 1 Screenshot 20

    It could be a temporary issue. Can you check again, and if the issue still persists, can you share a screencast to help us understand better? To share a screencast you can use Loom. Also, you can share the browser and the version of the browser that the form filler opened the form.

    Once we hear back from you, we'll be able to move forward with a solution.