Why is my account suspended?

  • Profile Image
    Asked on February 24, 2015 at 07:17 AM

    when i try to log in i got this message


    Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.


    and i tried  "contact us" and i got nothing so far

    please re-activate my account  

    this is my account 


  • Profile Image
    Answered on February 24, 2015 at 09:36 AM

    Hello fakhry.badran,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Do try to sign in to your account and get back to us if you have any trouble.

    I would also like to suggest you to create your form in English language and the translate it "Arabic" or any desired language by taking advantage of our "Language" feature. The following guide should help you:  http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    I'm sorry for the trouble caused to you.

    Thank you!

  • Profile Image
    Answered on February 24, 2015 at 01:25 PM

    thanks alot