What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account suspended?

    Asked by fakhry.badran on February 24, 2015 at 07:17 AM

    when i try to log in i got this message

    "

    Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

    "

    and i tried  "contact us" and i got nothing so far

    please re-activate my account  

    this is my account 

    fakhry.badran@gmail.com 

    my account JotForm style size message
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 24, 2015 at 09:36 AM

    Hello fakhry.badran,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Do try to sign in to your account and get back to us if you have any trouble.

    I would also like to suggest you to create your form in English language and the translate it "Arabic" or any desired language by taking advantage of our "Language" feature. The following guide should help you:  http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    I'm sorry for the trouble caused to you.

    Thank you!

  • Profile Image

    Answered by fakhry.badran on February 24, 2015 at 01:25 PM

    thanks alot