What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not showing intermittently

    Asked by nancycooke on February 24, 2015 at 08:12 AM

    We have a form here for the last few weeks. I keep checking it as we are trying to push it through advertising and at the moment it is not showing.

    The url is https://www.bathspa.ac.uk/international-students/events/webinar-study-for-a-masters-degree-in-the-beautiful-world-heritage-city-of-bath 

    Thanks so much - Nancy Cooke n.cooke@bathspa.ac.uk

    Page URL:

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    JotForm Support

    Answered by Welvin on February 24, 2015 at 10:11 AM

    Hi Nancy,

    Your form is embedded using our non-secure URL method and that is the cause of the problem since your website is running through HTTPS connection:

    To fix that, you will have to re-embed your form using our secure URL method: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    Thank you!

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    Answered by nancycooke on February 24, 2015 at 03:56 PM

    Thanks so much!!!! All is correct now. I appreciate your speedy help - Nancy 

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    Answered by raul on February 24, 2015 at 05:03 PM

    On behalf of my colleague, you're welcome.

    Feel free to contact us anytime if you need assistance.
    Kind Regards.