Form not showing intermittently

  • nancycooke
    Asked on February 24, 2015 at 8:12 AM

    We have a form here for the last few weeks. I keep checking it as we are trying to push it through advertising and at the moment it is not showing.

    The url is https://www.bathspa.ac.uk/international-students/events/webinar-study-for-a-masters-degree-in-the-beautiful-world-heritage-city-of-bath 

    Thanks so much - Nancy Cooke n.cooke@bathspa.ac.uk

  • Welvin Support Team Lead
    Replied on February 24, 2015 at 10:11 AM

    Hi Nancy,

    Your form is embedded using our non-secure URL method and that is the cause of the problem since your website is running through HTTPS connection:

    Form not showing intermittently Image 1 Screenshot 20

    To fix that, you will have to re-embed your form using our secure URL method: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    Thank you!

  • nancycooke
    Replied on February 24, 2015 at 3:56 PM

    Thanks so much!!!! All is correct now. I appreciate your speedy help - Nancy 

  • raul
    Replied on February 24, 2015 at 5:03 PM

    On behalf of my colleague, you're welcome.

    Feel free to contact us anytime if you need assistance.
    Kind Regards.