Upload Space showing used space even after deleting the files

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    Asked on February 24, 2015 at 09:17 AM

    So even after I delete all the submissions from the submissions folder it shows me that I used up upload space. How do I entirely clear upload space? I dont need the files on the internet. I download them and delete the submissions folder.


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    Answered on February 24, 2015 at 11:05 AM

    I made some tests and it seems that the upload space information is not updating immediately after the files are deleted. Please try deleting also the form on the trash folder as this can also be using some space:

    I activated your account.

    I forwarded this situation to our developers so they can analyse the causes of this situation. They will contact you once they have an update on this situation.

    Let us know if we can be of more assistance.


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    Answered on February 25, 2015 at 04:28 AM

    You need to also remove it from the trash the form to completely delete it:

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    Answered on March 01, 2015 at 04:44 PM

    Thank you!!