What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms and submissions are missing

    Asked by StephanieLudlow on February 24, 2015 at 09:28 AM

    I am paying the 9.95 subscription and have not logged in since December.  All of my past data and forms are gone, how can i retrieve the information?

    information retrieve forms submissions missing
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    JotForm Support

    Answered by Jan on February 24, 2015 at 11:37 AM

    Hi there,

    I checked your account on our database and there are 6 forms on your account. Your forms and submissions are still on your account. Here's what you can do.

    1. Log out from JotForm.

    2. Clear your browser cache.

    3. Re-open the browser.

    4. Log back in to JotForm.

    Please make sure that you are logged in properly to your account. I have clear your form cache as well. May we know what is the browser that you're using?

    If the issue still persist, please let us know so that we can further investigate.

    Thank you.