What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We upgraded from free to economy last week; our 1 sub user is still showing free subscription. How do we upgrade sub-user accounts?

    Asked by LyndaAbel on February 24, 2015 at 10:41 AM

    We tried deleting and re-adding the sub user; still showing as free in her account profile.

     

    showing free free subscription sub-user upgraded
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    JotForm Support

    Answered by david on February 24, 2015 at 12:22 PM

    Hi,

    Upgrading your account will only upgrade that account.  Sub users will still show as "Free".  Forms are shared from the upgraded account with the sub users and they are able to view submissions and edit the form depending on permission settings.  They do not however, share the upgrade.  Forms shared with sub users will use the submissions from the main account, so they will have the upgraded submission limits, they just wont have the upgrades in their own account.  Here is a bit more information about sub users and how to get them set up:

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    Let us know if you have any further questions and we will be happy to help.

     

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    Answered by LyndaAbel on February 24, 2015 at 12:36 PM

    The Pricing descriptions really should be updated to give more specific information about what the term 'sub-user' means.  Just a hyperlink from the term 'sub-user' with the description that a 'sub-user' can work on forms but not reap the paid-subscription benefits of the main user.  It's misleading...

     

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    JotForm Support

    Answered by david on February 24, 2015 at 01:30 PM

    The forms shared with sub-users get all the benefits of the upgraded account including increased submission limits and storage capacity.  Sub-users are only unable to create their own forms and use the upgraded limits.  They need to be shared from the upgraded account.  The only other limitation is that they are not able to also create sub-accounts of their own.  If we upgrade the sub-accounts also, they would then be able to create sub-users and upgrade those users as well.  Sub-users do reap the benefits of the main account, just not all of them.

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    Answered by LyndaAbel on February 24, 2015 at 02:06 PM

    Thanks for clarifying.  I think we've got it now.

     

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    JotForm Support

    Answered by david on February 24, 2015 at 02:11 PM

    You are very welcome.  Admittedly it can be a bit confusing.  If you do have any further questions regarding this or anything else for that matter, do let us know and we will be happy to assist you.