What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I changed a form and it looks correct, but is different when emailed to me

    Asked by AHurstPhotography on February 24, 2015 at 01:54 PM

    I changed a 'template form' and it reads correctly on JotForm and on my website.  But after the client submitted it, what I was emailed has the information from the original template in the Agreement Terms and Conditions section, which is just a text box.  From #3 on in the attached screenshot is not the same info as on the form.  Is it something I need to change in the builder?

    Page URL:

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    JotForm Support

    Answered by david on February 24, 2015 at 03:08 PM


    I checked the notification associated with your form and it is still setup the same as it was in the template:

    It simply has a large amount of text but does not include your form fields.  If you add a new email notification:

    It will include your form fields and data:


    When you set up the new notification, make sure to set the sender email to "noreply@jotform.com" so that the notifications are sent via our servers.  This will ensure you get them.

    Let us know if anything was unclear or if you have any further questions and we will be happy to help.

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    Answered by AHurstPhotography on February 26, 2015 at 02:03 PM

    Thanks! I think I got it! :)

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    JotForm Support

    Answered by david on February 26, 2015 at 03:24 PM

    Awesome!  Let us know if you run into anything else along the way and we will see what we can do.