How do I down grade my account to basic and not lose any information that is in my forms?

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    Asked on October 23, 2011 at 02:07 AM
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    Answered on October 23, 2011 at 03:10 AM


    To downgrade your account please login to JotForm then click on Account Settings from the bottom of the page. The Account Settings will show you a 'Cancel' button under Account Info, click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm. If you forgot the password you may visit the link below and enter the email address used upon sign up.

    Cancelling your premium or professional subscription will not affect your forms in any way. Your account will only revert back to its free status. If you cancelled way before your subscription's billing date, your account shall stay as premium or professional until the time you have paid for expires.

    Let us know if you need further assistance in cancelling your subscription.


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    Answered on October 23, 2011 at 03:42 AM

    Hi Joyce,

    As requested, we have downgraded your account to the basic subscription. You will no longer be billed in the future but you will still have access to all information received while you're still on Premium subscription. The downgrade will take effect on 2011-11-23.

    Please let us know if you have any other questions or concerns. Thank you for using JotForm and we hope to see you again.