What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Am I still getting receive payments

    Asked by newmethodanceministries on February 24, 2015 at 02:22 PM

    I had the starter package for jot forms. I recently upgragded to the premium package the other door for more submissions. I noticed that my regisration forms went from 10 to 100. But my payment submission says 12 out of 10. Shouldn't that have gone up to since I just paid for the preimum service?

    at the link click on the silouette of the person

    Page URL:

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    JotForm Support

    Answered by david on February 24, 2015 at 03:27 PM


    I checked our records and I was able to find a payment made associated with your email address but indeed, it was not properly applied to your account.

    I went ahead an updated the subscription information to properly reflect your JotForm account and then sent the subscription update again.  It should now be properly applied.

    Let us know if there is anything else we can help you with and we will be happy to do so.

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    Answered by newmethodanceministries on February 24, 2015 at 09:52 PM

    Omg wow great customer service. I appreciate it!!!!

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    Answered by Carina on February 25, 2015 at 07:34 AM

    On behalf of my colleague you are most welcome. We're glad to be able to help you.

    If you need further support or clarification please let us know as we are more than happy to help you.