unable to send emails on submission. Forms are submitting

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    Asked on February 24, 2015 at 02:53 PM


    I do not see, you will see an "Email Alerts" button, 

    per your help instructions

    Why don't I receive submissions by email?

    First make sure that emails for this form is enabled. Log into your JotForm account, choose the form you are not receiving submissions for and click on "Edit" button. On the Form Builder screen for your form, you will see an "Email Alerts" button, click on that. Make sure that you have emails setup and they are being sent to your correct email address

    Another possible reason for not receiving emails might be your spam filter. Check your spam folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future. 

    If nothing helps send us an email. Make sure to include the URL of your form. We will debug the problem for you and send you the email server logs so that you can contact your hosting provider with the email tracking ID and ask them to find out what happens to the email.


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    Answered on February 24, 2015 at 03:38 PM

    Well, I removed the HTML functionality and sent it as text.  Seems to work.....

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    Answered on February 24, 2015 at 05:02 PM

    Glad to see that the issue is resolved for you now. However, I see that the HTML version emails were also being sent from our end without any issues. You can now check the email history right from your account. Please refer to the following guide for step-by-step instructions to view email history.


    Also, to troubleshoot email delivery issues we request you to refer the following guide.


    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.