What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The document upload option does not attached to the email...

    Asked by joe501pogi on February 24, 2015 at 06:21 PM

    Added the option that would allow a customer to attached a document when submitting a form. However, the attached document fails to send to the appropriate recipient address as an attachment.

    Page URL:

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    JotForm Support

    Answered by jonathan on February 24, 2015 at 07:34 PM

    Please try re-creating the Notification E-mail of your form. You can use the Add New Email button to do it.


    the new Notification template should include then the upload link to the Upload submission of the form.

    Hope this help. Please let us know if issue persist.


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    JotForm Support

    Answered by EltonCris on June 29, 2016 at 03:54 AM

    Great news! We have just implemented this feature. You can now attach uploaded files in your notification emails. Please give it a try and let us know if you have any feedback: