What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does the File Upload option let you attached the file for submission via email?

    Asked by joe501pogi on February 24, 2015 at 07:50 PM

    When a customer fills out the form and uploads a file with the form, all fields on the form are emailed except the uploaded (or attached) document/file...

    Page URL:

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    JotForm Support

    Answered by EltonCris on February 24, 2015 at 09:49 PM


    Uploaded files will not be sent as "attached file", instead you will be provided with a link to download the uploaded file.

    If you do not see a link of the file on email, it might be due to your outdated email notification that failed to update the new fields. Recreating your email notification should fixed it. Simply delete the existing notification in your form and create a new one.


    Delete Notifications: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Create: http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions


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    Answered by stafficons on October 28, 2016 at 11:52 AM

    Deleting the old notification and creating a new one did not do anything. I clicked to include attachment in email but that does nothing as well. Please advise. Thank you.

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    JotForm Support

    Answered by Jan on October 28, 2016 at 01:45 PM


    I can see that you already opened a thread related to this. Here's the link: https://www.jotform.com/answers/974552. My colleague David already posted his reply.

    If you're still having issues, please open a new thread so that we can assist you properly. Thank you.