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    Few submissions are missing from the integrated Salesforce account.

    Asked by thechevra on February 25, 2015 at 05:35 AM
    While most of our applications are making it in to Salesforce, a few of them are not.  In other words, the integration is working in general, but I occasionally get email notifications for application forms that I don't end up finding in Salesforce.  Any thoughts?
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    JotForm Support

    Answered by ashwin_d on February 25, 2015 at 05:38 AM

    Hello thechevra,

    This is strange that most of the submissions are saved to Salseforce but few of them are missing. We would like to check the records which are not being saved to integrated salesforce account. 

    I would suggest you to please let us know which submissions are not being saved in Salesforce and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by thechevra on February 25, 2015 at 12:08 PM

    Hi... I've noticed 4 contacts that didn't make it into Salesforce (since then, I've put the 1st 3 of them into Salesforce via an independent Salesforce import):

    Daniel Gespass

    Eugene Brusilovskiy

    Rachael Kaufman


    Rachel Moran

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    Answered by Carina on February 25, 2015 at 02:06 PM

    I inspected the missing submissions but could not find a common denominator. Also they were made on different dates:

    2015-02-24 13:34:17

    2015-02-11 16:39:48

    2015-02-09 17:48:41

    2015-02-08 22:52:54

    According to this thread there were some changes in the mapping/integration. Are these missing submissions coincident with changes on the mapping/integration? That could explain why they were missing.

    We'll wait for more details to proceed.

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    Answered by thechevra on February 25, 2015 at 02:15 PM

    Hi and thanks.  I don't think the mapping/integration factor could be the issue, because:

    1) I believe all of these missing submissions occurred AFTER we had last made any mapping/integration changes

    2) Other forms have come in successfully around the same time that these missing submissions did not

     

    Any other thoughts?

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    JotForm Support Manager

    Answered by Jeanette on February 25, 2015 at 04:24 PM

    By reading the previous threads, it seems the missing submissions problem occur  after adding new fields into the form.

    My recommendation would be to always keep a copy of original form and every time you apply a change, make a new version. Then integrate it with Salesforce. That way , you won't lose submissions after applying the changes, because the integration will be performed as a fresh one.

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    Answered by thechevra on February 25, 2015 at 04:50 PM

    Thanks, Jeanette.  Based on my last comment/post, are you sure that's the issue?  As I had mentioned above, I don't think the mapping/integration factor could be the issue, because:

    1) I believe all of these missing submissions occurred AFTER we had last made any mapping/integration changes
    2) Other forms have come in successfully around the same time that these missing submissions did not


    I could be wrong about #1 (I can go back and check the timing), but here are 2 new questions:

    A) Do you have tracking info that indicates that I am wrong about my point #1 above?

    B) How would your answer address what I mentioned in point #2 above?

     

    Thanks!

     

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    JotForm Support Manager

    Answered by Jeanette on February 25, 2015 at 05:07 PM

    When  you say

    "Other forms have come in successfully around the same time that these missing submissions did not"

    Does that mean that you also performed changes/updates on the "other" forms with Salesforce integrations, which you also re-mapped to SF and all the submission came in with no problem?

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    Answered by thechevra on February 26, 2015 at 02:30 PM

    Whoops -- I think I used the wrong terminology (sorry).  I didn't mean "other forms"... I meant "other submissions", as follows:


    Other SUBMISSIONS have come in successfully around the same time that these missing submissions did not

    Any insights based on that revision?

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    Answered by Carina on February 26, 2015 at 03:49 PM

    Actually only the Rachel submission is very close with another one, but looking only at the numbers it is possible that the mapping changes could have affected only those submissions but we don't have the date/time when those changes were made, this is why we asked. 

     

    2015-02-25 22:05:34 Michael  
    2015-02-25 18:41:29 Claire  
    2015-02-24 13:34:17 Rachel Moran
    2015-02-24 13:13:55 Andrew  
    2015-02-22 12:41:42 Raphael  
    2015-02-21 15:54:58 Meredith  
    2015-02-12 01:50:48 David  
    2015-02-11 16:39:48 Eugene Brusilovskiy
    2015-02-10 20:34:56 r  
    2015-02-09 17:48:41 Daniel Gespass
    2015-02-09 11:25:50 Jenna  
    2015-02-09 08:45:55 Clare  
    2015-02-08 22:52:54 Rachael  Kaufman
    2015-02-05 20:19:19 Jill  
    2015-02-05 19:21:07 Jonathan  

    Do you know how many changes were made and the date/time they were done? Or can you please confirm the date where the last change/integration was done?

    Thank you for helping us understanding better this situation.