What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payments using secure forms and going over submission limit

    Asked by Roman Marshanski on October 23, 2011 at 07:50 PM

    My questions are the following:

    What happens if I sign up for your "premium" plan and my website exceeds 1,000 "monthly submissions"? Will my website be automatically prohibited from getting more submissions? Or will you send me an email allowing me a certain period of time, during which I will still be able to receive more submissions, but at the end of which I will have to sign up for "professional" plan?

    If receive a payment through your form which is not "SSL Secure", how likely is it to get stolen or hacked? Did you have instances of this in the past?

    Do you recommend receiving payments through SSL Secure Submissions?

    Is receiving payment through your regular submisson form not recommended? And if so, how much greater the risk is, when compared to SSL Secure Submission?

    Is Facebook really using your forms? And if so, can you give me email address, or office phone, of one of its employees who can verify this?

    Sincerely Yours,

    Roman Marshanski

  • Profile Image

    Answered by paoloumali on October 23, 2011 at 10:12 PM

    Hi,

    Thank you for raising your concerns with us. The form will be disabled and will not allow your customers to submit them. You should receive alerts when your account is near its limits.

    Please check this article about SSL submissions. If you will embed your form in a secure site, you have to embed a secure form which is doable with JotForm so that your customers will not get security alerts from their browser.

    Yes, payment transactions should be done securely.

    Is receiving payment through your regular submisson form not recommended? And if so, how much greater the risk is, when compared to SSL Secure Submission?

    Most of the payment features in JotForm redirects to the Gateway's account page with the 'Order details' sent to them and JotForm simply receives some information back if the transaction is successful.

    Regarding your Facebook question, have you visited this post?

    Cheers,

    paoloumali