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    Unable to import form from FormsCentral

    Asked by akwarner on February 25, 2015 at 12:20 PM

    Hello. I have repeatedly tried to use the import tool. It never sends me a completion e-mail but these three forms show up in my My Forms area instead (screenshot attached).

    What might I be doing wrong? There is not much too it. I go to the screen, put in my credentials, and hit Import. I have tried this multiple times. We only have four forms that we want to import to test out JotForm before we commit.

    Please advise.

    Thanks.

    Screenshot
    My Forms JotForm thanks tool
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    JotForm Support

    Answered by Charlie on February 25, 2015 at 02:35 PM

    Hi,

    May I know what account you got the screenshot? Upon checking the username akwarner, I see only one form named Lincoln University Tour Request.

    I've also checked your account, and I see there are errors in migrating other forms. What I would recommend is that you try importing again but ONLY the forms, without the data. Make sure that you enter your email address registered to your JotForm account.

    Here's a guide: http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm. After importing the Forms ONLY, you can then manually download and import the responses or data.

    Do let us know if this works and apologies for the inconvenience.

    Thank you.